We place the highest value on the integrity of our marketing efforts. We are committed to protecting your privacy, gathering your personal information ONLY for our own demographical and internal use in the course of normal business operations.
Product Returns: Your satisfaction with the Spirit Circle products is our first priority, so we offer you a 30-day money back guarantee. If you are not satisfied with any of the Spirit Circle products for any reason, you may return the product for a replacement or full refund of the product purchase price (excluding shipping and taxes) postmarked within thirty days of the date of your original invoice. Please enclose your invoice/receipt with your return, or have the invoice number handy when you call us.
Workshop Cancellations: The cost of workshops will be refunded in full up to five business days before the start date of the workshop. Refunds requested five business days or less from the date of the workshop will be given minus a $20 administration fee. Cost will be refunded in the same method as the original payment, with the exception of cash payments which will be refunded by cheque.
Whatever the situation, please contact our Customer Care department and talk to us... we'll make sure you're looked after.
Your personal information which we gather through our website is kept strictly confidential, and will never be sold, traded or distributed by us to anyone outside Earth Spirit Creations for any reason without your express permission. Ever. Period.
Your online orders are stored with CanadaCart's proven and established server, secured by the reputable online security company Thawte. No credit card information is processed directly through Earth Spirit Creation's website - it is collected and stored offsite for your increased protection and security.
Our newsletter script is an automated two-step process (double opt-in) to increase security and to prevent spam. When you subscribe, you will be asked to confirm your subscription. This helps to prevent others from submitting your address to us without your permission.
At any time, should you wish to stop receiving our newsletter, an unsubscribe link is at the bottom of every newsletter email that we send out.
If you receive our newsletter and don't want to remain on the list, please don't get angry - we want to prevent spam as much as you do. Send us an email asking to be removed and we'll be happy to do so quickly, professionally and courteously.
In this day and age of spam and viruses flying around all over the Net, we'd like to take this opportunity to clear up any misconceptions or mis-understandings in regards to our outgoing email and spam policy. Just as we refuse to give out your personal information, we also do not buy, harvest from others' emails, trade for, or otherwise acquire lists of email addresses for the purpose of sending unsolicited email or spam.
At no time has anyone at the Spirit Circle domain intentionally sent out unsolicited or offensive emails to email addresses not on our own contact lists. At times, our email addresses have been 'stolen' so that it looks like messages containing offensive or unsolicited information are coming from our servers, but they are not.
We encourage you to check out Spamcop.net for more information about spam and how to prevent it. Please feel free to contact us directly if you wish - we're here to help.
Cookies are used on our site for verification purposes so that automated scripts will run, and are discarded immediately after use. Your personal information is not collected during this process.